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Career
As a Hotel Manager at Sahira Butik Hotel Paledang, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring the highest standards of service, quality, and guest satisfaction. You will lead a team of department heads and staff, manage hotel resources efficiently, and implement strategies to enhance the overall guest experience while driving operational excellence and profitability.
You will serve as the key point of contact for guests, staff, and external partners, ensuring smooth operations and upholding the brand’s reputation for exceptional service. The Hotel Manager plays a key role in managing the hotel's financial performance, guest services, marketing, and staff development.
Operational Management: Oversee the daily operations of the hotel, ensuring seamless coordination between all departments (front desk, housekeeping, F&B, maintenance, etc.).
Guest Experience: Ensure that guests receive outstanding service throughout their stay, handling guest concerns and feedback professionally and promptly.
Staff Leadership: Lead, motivate, and develop hotel staff, ensuring they are well-trained, professional, and aligned with the hotel's vision and values. Conduct regular performance reviews and provide ongoing coaching and support.
Financial Management: Prepare and manage the hotel’s budget, monitor operational costs, and implement strategies to optimize revenue and control expenses. Analyze financial reports and recommend improvements.
Sales & Marketing: Work closely with the sales and marketing teams to develop strategies that drive bookings, improve the hotel’s visibility, and attract new guests. Monitor occupancy rates and adjust pricing strategies as needed.
Quality Control & Standards: Ensure that the hotel meets or exceeds health, safety, and cleanliness standards, complying with local regulations. Maintain consistent quality in services and amenities.
Vendor & Supplier Relations: Oversee the purchasing of supplies and manage relationships with external vendors and service providers.
Strategic Planning: Collaborate with the General Manager and other senior staff to define and implement long-term strategic goals, growth initiatives, and new service offerings.
- Education: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Experience: Minimum of 3-5 years of experience in hotel management or a senior position in a hospitality environment. Experience managing a mid-sized or larger hotel is highly desirable.
- Leadership Skills: Proven ability to lead, motivate, and develop a diverse team. Strong decision-making and problem-solving skills.
- Financial Acumen: Solid understanding of budgeting, forecasting, and financial management. Ability to analyze financial reports and take action based on data.
- Customer Service Focus: Strong commitment to providing an outstanding guest experience, with the ability to handle guest concerns and complaints professionally.
- Communication Skills: Excellent verbal and written communication skills. Fluent in [language(s) of the region]; knowledge of additional languages is a plus.
- Operational Knowledge: Familiarity with hotel property management systems (PMS), booking engines, and other operational software.
- Problem-Solving: Ability to stay calm under pressure, make quick decisions, and address operational challenges effectively.
- Physical & Mental Stamina: Ability to work long hours, including weekends and holidays, as required.
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for career development and advancement.
- Staff discounts on hotel services, food, and accommodations.
- Positive work environment in a supportive team.
As a Room Attendant at The Sahira Hotel, you will be an essential part of our housekeeping team, ensuring our guests enjoy a clean, comfortable, and welcoming environment during their stay. You will be responsible for cleaning and maintaining guest rooms and public areas according to our high standards of cleanliness and service excellence.
Clean and prepare guest rooms by making beds, cleaning bathrooms, dusting, vacuuming, and replenishing amenities and supplies.
Ensure all rooms are inspected and meet the hotel's cleanliness standards before guest check-in.
Respond promptly to guest requests for additional items or services, ensuring a positive guest experience.
Report any maintenance issues, safety hazards, or damages in guest rooms and public areas to the appropriate department.
Maintain cleanliness and organization of housekeeping carts, storage areas, and linen rooms.
Follow all established procedures for cleaning rooms and handling chemicals, ensuring health and safety regulations are met.
Assist in maintaining a pleasant and positive atmosphere in the hotel, working effectively with team members from various departments.
Adhere to the hotel’s policies and procedures, ensuring guest privacy and confidentiality.
- Experience: Previous experience in housekeeping or a related field is preferred, but not required. On-the-job training will be provided.
Skills:
- Attention to detail and high standards of cleanliness.
- Ability to work efficiently and manage time effectively.
- Strong communication skills and the ability to work well with others.
- Customer service-oriented attitude with a friendly and approachable demeanor.
- Physical Requirements: Must be able to lift, carry, and move heavy items (e.g., linens, cleaning supplies). Ability to stand and walk for extended periods.
- Flexibility: Must be available to work various shifts, including weekends and holidays.
- Language: Ability to communicate in [language(s) of the region], knowledge of additional languages is a plus.
Personal Traits:
- Reliable, hardworking, and punctual.
- A positive attitude and willingness to learn.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Staff discounts on hotel services and accommodations.
- A supportive, team-oriented work environment.
As the Director of Sales at Sahira Butik Hotel Pakuan, you will be responsible for driving revenue growth by developing and executing strategic sales and marketing plans to attract and retain corporate, leisure, and group clients. You will lead and manage the sales team to meet and exceed revenue targets, enhance brand visibility, and position the hotel as a top choice in the market. You will also collaborate with senior management to identify opportunities for growth, establish pricing strategies, and build lasting relationships with key clients and industry partners.
You will oversee the day-to-day sales operations, ensuring the hotel’s sales efforts are aligned with overall business objectives. The Director of Sales plays a crucial role in positioning the hotel as a market leader by identifying new business opportunities, managing key accounts, and driving long-term profitability.
Sales Strategy: Develop and implement a comprehensive sales strategy to maximize revenue across all segments, including corporate, leisure, group, and event business.
Revenue Management: Work closely with the revenue management team to set pricing strategies, forecast revenue, and adjust tactics to meet market demands and increase profitability.
Team Leadership: Lead, motivate, and manage the sales team, ensuring high levels of performance, professional development, and collaboration. Conduct regular team meetings and one-on-one coaching.
Client Relationship Management: Build and maintain strong relationships with key clients, including corporate clients, travel agents, event planners, and group organizers. Proactively engage in networking and industry events to grow the hotel’s presence in the market.
Market Analysis: Conduct market research and competitor analysis to understand trends, identify opportunities, and anticipate changes in demand. Use this data to refine sales strategies and adjust tactics accordingly.
Sales Collateral & Marketing: Collaborate with the marketing team to create compelling sales materials, promotional campaigns, and digital content that communicate the hotel’s offerings and unique value proposition.
Event & Group Business: Oversee and manage large group bookings, conferences, and special events, ensuring these clients receive excellent service and maximize their bookings with the hotel.
Performance Monitoring: Track sales performance, analyze results, and provide regular reports to senior management, including strategies to overcome challenges and achieve targets.
Budgeting and Forecasting: Develop and manage the sales budget, ensuring alignment with financial targets and maximizing return on investment for sales efforts.
- Education: Bachelor’s degree in Sales, Marketing, Hospitality Management, or a related field. An MBA or relevant advanced degree is a plus.
- Experience: Minimum of 5-7 years of experience in hotel sales, with at least 2-3 years in a leadership or management role. Experience in both corporate and leisure markets is highly preferred.
- Sales Expertise: Proven track record of driving revenue growth, securing corporate accounts, and successfully managing sales teams. Strong experience with sales and booking systems, CRM tools, and other relevant software.
- Leadership Skills: Strong leadership, team-building, and coaching abilities. Experience in managing and motivating a sales team to achieve ambitious targets.
- Communication Skills: Exceptional written and verbal communication skills. Ability to effectively negotiate, present, and build relationships with high-profile clients.
- Analytical Skills: Strong analytical skills to assess market trends, review sales data, and adjust strategies to maximize revenue and market share.
- Customer-Focused: A customer-centric approach, with a focus on understanding and meeting client needs to build long-term partnerships.
- Problem-Solving: Ability to think creatively and address challenges with innovative solutions that align with business objectives.
- Flexibility: Ability to work under pressure, adapt to changing market conditions, and manage multiple priorities effectively.
- Competitive salary and performance-based bonuses.
- Health, dental, and wellness benefits.
- Opportunities for career growth and advancement within the company.
- Staff discounts on hotel services, accommodations, and dining.
- A dynamic, high-performance work environment with a collaborative team.
At SAHIRA, we believe that exceptional service starts with exceptional people. As a growing hospitality brand, we are always on the lookout for passionate, dedicated individuals to join our team and contribute to our mission of creating memorable experiences for every guest.
Whether you're starting your career or looking for new opportunities in the hospitality industry, SAHIRA offers a dynamic and supportive work environment where growth, creativity, and teamwork are valued. We take pride in fostering a culture that celebrates local values, professionalism, and the spirit of hospitality, ensuring that both our guests and team members feel at home.
If you are enthusiastic about providing outstanding service, creating meaningful experiences, and working in a team-oriented environment, we would love to hear from you. Explore our current openings and take the next step in your career with SAHIRA—where your journey of growth and success begins.
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